Returns & Refund Policy

Last updated: 12 September 2026

We want you to be happy with your purchase. If something isn't right, here's how our returns and refunds process works.

1. Return Window

Most items can be returned within 7 days of delivery, provided they are unused, unworn, and in their original packaging with all tags attached.

2. Non-Returnable Items

• Innerwear, cosmetics, and personal care items (for hygiene reasons)
• Items marked "Final Sale" at the time of purchase
• Products with damaged or missing original packaging/tags

3. How to Request a Return

Log in to your account, go to Orders, select the relevant order, and raise a return request — or simply contact us with your order number and reason for return.

4. Refunds

Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method (or, for Cash on Delivery orders, via bank transfer/UPI) within 5–7 business days.

5. Exchanges

If you'd prefer a different size, color, or product instead of a refund, let us know when you raise your return request and we'll arrange an exchange, subject to availability.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product — we'll arrange a free replacement or full refund, no questions asked.

7. Cancellations

Orders can be cancelled free of charge as long as they haven't yet been shipped. Once an order has shipped, please use the return process instead.

8. Questions

For any return or refund questions, reach out via our Contact page or email bookmyproducts1@gmail.com.